For example:

Bearman P, 2005 Doormen (University of Chicago Press, Chicago);

Franklin B J, 1996, "Concierges in tower blocks: a strategy in the mediation of change", Scandinavian Housing & Planning Research 13, 27-39;

Franklin B J, 1998, "Constructing a service: context and discourse in housing management", Housing Studies 13, 201-216;

Power A, 2004, "Neighbourhood Management and the Future of Urban Areas",  CASEpaper77, 1-37.