The new concierge service at Red Road started in 1989. Along with the concierge came a range of architectural adjustments to the access systems for Red Road. This included new stairs at the front of the building, where the lifts were, to supplement the existing stairs, which then were demoted to the backstairs. Today these backstairs serve as fire escapes. As noted earlier, concierges at Red Road were not permitted to access occupied flats without the tenant's permission. As such, access to the backstairs had to be gained by way of entrance through the exit door on the ground floor or through a small access door on the roof. Both these access points were relatively inconvenient for the routine work of checking stairs. The roof was only accessible through a hatch that could be reached from the top floor. To use the ground floor access point meant that concierges faced a long walk up the stairs to complete the stair check. This problem disappeared with the clearance of the block for concierges were then able to access the backstairs through empty flats.

The concierge has taken the keys for the empty flat from the small key cupboard in the work station. Accompanied by another concierge and the video camera he leaves the 213 block, walk to the 183 entrance, enter the building and take the lift.

The transcript [image_2] beginns with the two concierges approaching the 183 block (still a). The concierge uses first the fob key to open the entrance door. We enter the lobby and walk straight through to the lift. He then presses the lift button (line 1, still b) and glances at the keys in his hands (line 1, still c).